Privacy Policy

Privacy Policy

Privacy Policy

Privacy Policy – Blue Wheel (Consumer App)

1. Data We Collect

  • Name, phone number, email, and address.

  • Vehicle details.

  • Payment details (securely processed by Razorpay; Blue Wheel does not store card/bank info).

  • Location data (if enabled).

  • Saved vehicles, addresses, and booking preferences.

  • Communication history (queries, chats with service centers).

2. How We Use Data

  • To process bookings and payments.

  • To recommend suitable service centers and offers.

  • To provide booking status, updates, and notifications.

  • To improve app features, personalization, and customer support.

3. Sharing of Data

  • Shared only with service partners relevant to a booking.

  • Razorpay receives necessary payment details for transactions.

  • We do not sell, rent, or trade user data.

4. Data Security

  • All data stored securely with encryption.

  • Regular audits ensure compliance with Indian IT laws.

5. Data Retention

  • Booking history, invoices, and vehicle details may be retained for service history and legal requirements.

  • Data is stored only as long as necessary.

  • When no longer required, it is securely deleted or anonymized.

6. User Rights

  • Users may request correction or deletion of personal data.

  • Users can opt out of promotional communication but will continue to receive booking-related updates.

Privacy Policy – Blue Wheel Partner App (Service Centers)

1. Data We Collect

  • Name, phone number, email, and business address.

  • Service center details (registration, GST, PAN, license info).

  • Bank account/UPI details for settlements.

  • Booking and transaction history.

  • Partner app usage analytics (to improve partner tools and support).

2. How We Use Data

  • To verify service centers and enable bookings.

  • To process settlements and payouts.

  • To provide access to customer bookings and related service details.

  • To calculate and display health scores, ratings, and performance reports.

  • To improve partner features and support.

3. Sharing of Data

  • Limited to consumers who book services through the app.

  • Razorpay receives necessary payment/settlement details.

  • Blue Wheel does not sell, rent, or trade partner data.

4. Data Security

  • Data stored on secure servers with encryption.

  • Regular compliance checks and audits as per Indian IT laws.

5. Data Retention

  • Business and financial records may be retained as per legal and accounting requirements.

  • Booking and settlement records are stored only as long as necessary.

  • When no longer required, data is securely deleted or anonymized.

6. Partner Rights

  • Partners may update their business, service, or banking details via the app or support team.

  • Partners may request account deletion, subject to legal/financial obligations (e.g., settlement history).