Blue Wheel – Service Partner Terms & Conditions
Welcome to Blue Wheel Partner App. These Terms & Conditions (“Terms”) govern your use of the Blue Wheel platform as a registered automobile service provider (“Service Partner”, “You”). By registering on Blue Wheel, you acknowledge that you have read, understood, and agree to comply with these Terms.
1. Introduction
Blue Wheel is a digital platform operated by Blue Wheel Innovations Pvt. Ltd. that enables Service Partners to connect with vehicle owners (“Consumers”) for repair, maintenance, and related automobile services.
By registering with Blue Wheel, you agree to provide genuine, lawful, and quality vehicle services to Consumers through the platform.
These Terms apply in addition to any other specific agreements executed between Blue Wheel and you.
2. Service Listings
Partners are required to list accurate service offerings, prices, descriptions, and availability in the Partner App.
Service prices must be transparent and should not include hidden or misleading charges.
Misrepresentation of services, false listings, or fraudulent practices will result in suspension, penalties, or termination of your account.
Partners are solely responsible for updating their working hours, availability, and service categories on the platform.
3. Bookings & Payments
Consumers may book services through the Blue Wheel App. Bookings are to be honored as per details provided unless unavoidable circumstances arise.
Payments for services will be collected through Razorpay, Blue Wheel’s authorized payment gateway.
Blue Wheel will settle payments to the Partner’s registered bank account within the agreed settlement cycle.
Blue Wheel reserves the right to deduct commissions, applicable taxes, convenience charges, refunds, or penalties (if any) before releasing settlement amounts.
Any disputes regarding settlements must be raised with Blue Wheel within 7 business days of receiving the payment statement.
4. Partner Responsibilities
By registering with Blue Wheel, you agree to:
Deliver services with reasonable skill, care, and professionalism, ensuring industry-standard quality.
Maintain transparent communication with Consumers regarding service progress, costs, and timelines.
Provide timely updates within the Partner App (job start, job completion, pickup/drop updates, etc.).
Avoid unnecessary delays or overcharging beyond the agreed estimate unless Consumer consent is taken.
Ensure safe handling of vehicles, including pickup and drop (if offered).
5. Compliance & Legal Obligations
Partners must comply with all applicable laws, rules, and regulations including but not limited to:
Taxation laws (GST registration and compliance).
Local licensing and workshop permits.
Labor, safety, and environmental regulations.
Partners shall be solely responsible for remitting taxes and statutory dues arising from their services. Blue Wheel will not be liable for a Partner’s failure to comply with the law.
6. Customer Satisfaction & Ratings
Consumers may rate and review services. Blue Wheel may use these ratings to generate a Partner Health Score.
Poor ratings, repeated complaints, or customer dissatisfaction may result in reduced visibility, penalties, or account suspension.
Partners are encouraged to resolve disputes directly with Consumers in a professional manner.
7. Termination & Suspension
Blue Wheel reserves the right to suspend, limit, or permanently terminate a Partner’s access to the platform under the following conditions:
Fraudulent, misleading, or illegal practices.
Repeated complaints from Consumers.
Non-compliance with applicable laws or Blue Wheel’s policies.
Misuse of promotional offers, referrals, or incentives.
Upon termination, any pending settlements will be processed after deducting applicable charges, penalties, or refunds.
8. Intellectual Property
Blue Wheel retains ownership of all platform-related content, branding, and software.
Partners may use the platform only for legitimate service-related purposes. Unauthorized use, copying, or distribution is prohibited.
9. Limitation of Liability
Blue Wheel is only a facilitator and does not guarantee Consumer demand, booking volumes, or service outcomes.
Blue Wheel shall not be liable for indirect, incidental, or consequential damages arising out of your use of the platform.
The Partner is solely responsible for the service delivery, vehicle safety, and consumer satisfaction.
10. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.
11. Contact Information
If you have any questions about these Terms, please contact us at: